---
title: Contact Threadpacket
description: How to get help with Threadpacket, report a bug or a security problem, recover from a lost access code, or delete your data.
canonical: https://threadpacket.com/contact
---

# Contact

Threadpacket is made by Eugene Olshenbaum.

## Help and bug reports

Open an issue on GitHub: https://github.com/evgolsh/threadpacket/issues. Say which assistant you use (Claude, ChatGPT, Codex, Claude Code or Hermes), what you asked it, and what happened. Do not paste access codes, briefs or files into an issue: issues are public.

## Lost access code

Your team's admin resets your access code in Members (https://threadpacket.com/console/members), or sends you a new invitation from their assistant (“invite anna to Threadpacket”). The admin is the person who created the team.

If you are the admin: while you are still signed in somewhere in a browser, open Members (https://threadpacket.com/console/members) and reset your own code. Nobody else can do it for you. Threadpacket keeps only a hash of each code, and the people who run Threadpacket do not open teams' accounts or recover them. Keep your code in a password manager. If you are signed out everywhere, create a new team at https://threadpacket.com/join; the old team's packets expire on their own.

## Deleting your data

Packets and files are deleted when they expire, and the sender can revoke a packet sooner. Your team's admin removes a person in Members, and deletes the whole team on the Your team page (Delete team): every member, packet and file of the team is gone within 7 days. See https://threadpacket.com/privacy.

## Security problems

Report a vulnerability privately as described in https://github.com/evgolsh/threadpacket/blob/main/SECURITY.md, not in a public issue.